User Agreement

PARTIES

ARTICLE 1 This agreement has been prepared between the Arif Güvenç Company, which conducts the activities of the Yüklego Platform and is located at Kaptanpaşa Mahallesi Yay Sokak No:72/B Beyoğlu/İstanbul, and the USER who becomes a member of the site and is approved at the time of membership to the site. The parties will be referred to briefly as "YÜKLEGO" and "USER" in the contract. By becoming a member of the site, you acknowledge, declare, and undertake that you have read, understood, and approved all the terms of the User Agreement.

DEFINITIONS

ARTICLE 2 USER: Any real or legal person accessing the YÜKLEGO virtual platform online. COURIER: Real or legal person conducting transportation activities. PLATFORM: The virtual environment where User and Courier come together via www.yuklego.com and the YÜKLEGO mobile application. SITE: The website consisting of the domain name www.yuklego.com and its related subdomains.

SUBJECT AND SCOPE OF THE AGREEMENT

ARTICLE 3 3.1. The subject of this Agreement is to determine the terms and conditions for the user who is a member of the Platform to benefit from the services and the mutual rights and obligations of the parties. 3.2. YÜKLEGO is a digital platform where COURIERS and USERS who want to receive this service come together, and software support is provided to the parties. 3.3. The USER acknowledges that YÜKLEGO is not a party to the service relationship between the USER and the COURIER, and does not make any commitments or obligations regarding the service relationship and the subject matter of the service activity. 3.4. YÜKLEGO does not conduct any transportation activities in accordance with the Law No. 4925 on Road Transport. 3.5. COURIERS are not employees, workers, agents, or business partners of YÜKLEGO, without limitation. The USER can inform YÜKLEGO about the couriers with whom they interacted through the Platform and about whom they have complaints. However, YÜKLEGO cannot be held directly responsible for the behavior of couriers. YÜKLEGO has no responsibility regarding the service provided by couriers. YÜKLEGO cannot provide any guarantee regarding the service provided.

TERMS OF SERVICE USE

ARTICLE 4 4.1. In order to become a member of the Platform, it is necessary to be over 18 years old and not to have been temporarily suspended from membership on the site or permanently banned. 4.2. The USER starts to use the Platform by filling in the required sections for membership registration and agreeing to the terms specified in this agreement by entering their email address and password. The right and authority to become a Member as defined in the Membership Agreement cannot be obtained until the membership process is completed. 4.3. In order to become a member of the Platform, it is necessary not to have been temporarily suspended or permanently banned from membership by YÜKLEGO. The fact that these individuals have completed the application membership procedures does not result in becoming a USER. 4.4. When the USER requests a COURIER through the Platform, they will be directed to COURIERS located near them. The legal relationship between the USER and the COURIER begins when the COURIER accepts the service request in their SERVICE PROVIDER application. 4.5. The USER agrees and undertakes to have the shipment ready when the COURIER arrives at the address where the call is made. 4.6. The USER accepts that they are obliged to pay the full service fee of the courier called through the Platform through the payment methods presented to them, and if there are no payment methods offered, they will pay in cash to the courier or the courier company to which the courier is affiliated. 4.7. YÜKLEGO is a marketplace that brings the USER and the courier company together, and is not a party to disputes arising from payments. YÜKLEGO cannot be held responsible for problems arising from lost, incomplete, misdelivered, damaged shipments, or shipments delivered to the wrong address during the use of the service, including the Platform. 4.8. When the USER chooses to pay by credit card, they will enter their credit card information into the system once for a single transaction. The credit card information securely stored by the USER will be used later without the need to enter the information again. 4.9. In case the USER prefers to pay by credit card and the limit of the credit card currently in use in the system is full or the payment cannot be made for any reason, the USER can make the payment again using another credit card previously defined in the system or by defining a new credit card. 4.10. The USER acknowledges and undertakes that even if they do not receive service from the incoming COURIER, a penalty of 20 TL will be deducted from them, and they will not be able to object to the rightful penalty deducted from them due to the expenses incurred. In this case, YÜKLEGO reserves the right to remove the USER from the Platform. 4.11. YÜKLEGO cannot guarantee that a COURIER will respond to every request made by the USER. YÜKLEGO makes the necessary efforts for COURIERS receiving calls to respond positively. 4.12. The time and similar basic information have been reported by the COURIER, and due to the nature of the platform, YÜKLEGO has no obligation regarding their accuracy. In courier services obtained through YÜKLEGO, before calling the courier, the USER enters the information regarding where the requested courier service will be performed and the district information. Based on the information entered by the USER on the Platform, the fee information for the courier service to be provided to the USER is specified. By approving the fee information presented to them, the USER makes the payment by pressing the CONFIRM ORDER button and completes their request. With this approval, the USER accepts the offer of the fee offered to them (acceptance). 4.13. The COURIER makes every effort to ensure that the information provided about the directed vehicle (estimated arrival time, distance of the vehicle from the USER, etc.) reflects the reality to the fullest extent possible, but cannot be held responsible for the information not reflecting 100% accuracy. 4.14. It is the responsibility of the USER to provide the exact and complete delivery address given to the COURIER. In case the delivery is not accepted at the destination visited, the address is incorrect, or for similar reasons, the delivery cannot be made, the USER will be contacted, and the item will be returned. In this case, the USER accepts and undertakes to pay the return fee up to the amount of the delivery payment. 4.15. During the creation of the shipment via YÜKLEGO, if the USER uses the brand names, trademarks, or names of the Sender, they are deemed to have given consent and accepted the following conditions: 4.15.1. It has all rights and approvals to use the results of intellectual activities specified in the shipment and individualization tools (trademarks, brand names, symbols, etc.). 4.15.2. It does not violate any rights of third parties in connection with such permission; it does not use combinations that may damage or insult honor and dignity, as well as other combinations that may damage or insult honor and dignity. 4.15.3. It does not use information, including but not limited to: information that is forbidden to be distributed in the territory of the Republic of Turkey, information that contains pornographic meanings, as well as other information prohibited to be stated by Turkish laws; combinations that may incite social, racial, national, or religious hatred and hostility. 4.15.4. Understands the consequences of violations of consent and clear consents. 4.15.5. Does not use the data of a person who does not consent to the instructions illegally. 4.15.6. It acknowledges that it does not violate the existing legislation of the Republic of Turkey by mentioning / writing such and is ready to assume all kinds of responsibilities arising from the violation of this permission and to compensate the damages of the Arif Güvenç Company.

RIGHTS AND OBLIGATIONS OF THE PARTIES

ARTICLE 5 5.1. The USER acknowledges, declares, and undertakes that while fulfilling the membership procedure, benefiting from the application, and performing any transaction related to the services on the application or the site, they understand, approve, and undertake all the terms specified in the Agreement, the rules specified in the application and the site, and all the terms and rules specified above. 5.2. The security, storage, and keeping away from the knowledge of third parties of any information such as the username, password, etc., created by the USER when becoming a member of the site, is entirely the responsibility of the USER. YÜKLEGO has no direct or indirect responsibility for any negligence or defects in the preservation of this information. 5.3. No shipment will be accepted that includes cash, checks, promissory notes, gold, etc., valuable materials and stones, foreign currency, etc., whose transportation is prohibited. The USER is responsible for all legal and criminal liability and direct and indirect damages arising from the transportation of goods prohibited from being transported, including but not limited to the ones listed. 5.4. If it is determined that the USER's behaviors contrary to this agreement and activities on the application pose a risk for the site and other users, the membership will be unilaterally terminated by YÜKLEGO. 5.5. The USER can report their complaints about the COURIERS they transact with through the Platform to YÜKLEGO. YÜKLEGO may reclaim from the COURIER regarding the damage and complaint. YÜKLEGO cannot be held responsible for the behaviors of the COURIERS in any way. 5.6. YÜKLEGO cannot be held responsible for any problems experienced by the USER due to access interruptions to the application due to technical issues. 5.7. YÜKLEGO may make changes to the implementation of this Agreement in the future due to technical necessities and compliance with legislation, as well as change its existing articles or add new articles.

INTELLECTUAL PROPERTY RIGHTS

ARTICLE 6 6.1. All intellectual and industrial property rights of the Platform belong to YÜKLEGO. 6.2. In this context, the content of the site and the application cannot be copied, reproduced, reproduced, modified, sold, derivative works created from them, or distributed in any way without the explicit permission of YÜKLEGO. No content on the Platform can be interpreted to give YÜKLEGO the right to use the intellectual property rights of YÜKLEGO.

PERSONAL DATA

ARTICLE 7 7.1. By becoming a member of the Platform and providing their mobile phone number, the USER accepts that YÜKLEGO can send SMS messages to mobile phones limited to the transaction. Members agree to inform YÜKLEGO of the change when their mobile phone numbers change by updating their Member Accounts. YÜKLEGO may store the mentioned messages during the membership period except for sensitive data to ensure legal security in the Platform. 7.2. The USER agrees that the name, address, mobile phone number, e-mail address, citizenship number, operating system version information of the mobile device used, location information, and voting information given to the COURIER at the end of the delivery can be processed as a legitimate right to perform the relevant activity by YÜKLEGO. YÜKLEGO undertakes not to share this information with anyone other than the COURIER.

OTHER PROVISIONS

ARTICLE 8 8.1. Applicable Law and Jurisdiction: Turkish Law will apply in the implementation, interpretation, and management of legal relations arising from this User Agreement. In case of any dispute arising from or related to this User Agreement, Istanbul Courts and Enforcement Offices are authorized. 8.2. Force Majeure and Internet Vulnerabilities: If any party's failure to fulfill its obligations under this Agreement is due to force majeure, it will be excused. None of the parties will be held responsible for vulnerabilities arising from internet interruptions. 8.3. Severability: If, in accordance with any applicable law or legal rule, any provision of this Agreement is found to be invalid or unenforceable, in that case, that provision will be modified to the minimum extent necessary to make it valid and enforceable. If modification is not possible, that provision will be deemed deleted, and the remainder of the Agreement will remain valid and enforceable. 8.4. Survival of Validity: All provisions of this Agreement regarding privacy, ownership rights, indemnity, and liability limitations will remain valid even after the termination of this Agreement. 8.5. Evidence Agreement: The Parties agree, declare, and undertake that in any disputes arising from this Agreement, computer records will constitute conclusive and exclusive evidence within the meaning of Article 193 of the Turkish Civil Procedure Code and that this article is of the nature of an evidence agreement. 8.6. YÜKLEGO can change the contract unilaterally and at its sole discretion at any time by announcing it through the Application. The amended provisions of this agreement will become effective by being accepted online via the Application by the USER at the date of their announcement or thereafter, and the remaining provisions will continue to be in effect as they are.

Effectiveness: This contract has entered into force mutually by the electronic approval of the USER.